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Services Assistant - EOD

Company Name:
Altru Health System
Services Assistant - EOD
Department: Emergency
Salary: 10.40-13.00
Schedule: Part-time
Shift: Day/Evening shifts
Hours: 24hrs/wk: 8a-4:30p and 4p-12midnight; every other wknd
Job Details: - Refer to Job Summary for Qualifications
JOB SUMMARY
Altru Health System is committed to achieving Organizational Excellence and expects each employee to actively participate in the achievement of the departmental goals associated with the 5 Pillars of Excellence - Service, Quality, People, Finance and Growth.
The Emergency Outpatient Department Services Assistant Representative greets patients at the Emergency Outpatient Department (EOD) window and enters them into the Epic system; performs rounds in the waiting room; escorts family members/visitors to the patient's bedside and coordinates location of patients/families with Triage Registered Nurse (RN); evaluates environmental rounds; notifies Triage RN, Patient Care Coordinator or Security immediately of unforeseen circumstances in the waiting room; interacts with patients, families, other departments, and Medical Staff in a pleasant, calm, and reassuring manner, and professionally addresses all inquiries and situations; and provides comfort measures for family members/significant others in the waiting room, as well as in the Emergency Outpatient Department.
KNOWLEDGE & SKILLS REQUIRED:
Required:
o High school diploma or the equivalent.
o Able to communicate effectively verbally and in writing.
o Ability to work with patients of various age groups and backgrounds, assisting them with ambulation or other devises such as wheelchairs, etc.
o Demonstrated skills in collaboration, teamwork and problem solving.
Preferred:
o Three to five (3-5) years of experience in a service industry with direct, first line customer contact.
o Excellent command of the English language - reading, speaking and writing.

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