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Working Lead - Heavy

Company Name:
Butler Machinery Company
Overview:
Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.
Responsibilities:
Assist in scheduling work in the shop.
Troubleshoot & repair all aspects of the Caterpillar product line.
Immediately address any safety related issues in the shop.
Assist with contamination control procedures to make sure proper steps are being followed.
Maintain a clean work place and orderly flow through the shop (machine placement in bay)
Handle special projects as needed/requested by Service Advisors or Service Manager.
Assist in receiving and delivery of equipment in and out of the yard as needed.
Must be able to work closely with customers and have good communication skills.
Keep track of small tools, repairs needed, general condition, and assess new tools that may be needed.
Work with trainees and technicians closely.
Assist in maintaining the work order process from open to close. This will include taking customer calls; trouble shooting on the phone, open work order, assign technicians, and reviewing workorder after repair is completed.
Ability to work without supervision.
Develop and enhance working relationships with customers and associates.
Understand the complete process of the service dept.
Carry emergency phone after hours as needed.
Other duties as assigned.
Qualifications:
Five (5) years minimum mechanical experience with the Caterpillar product line preferred.
This experience is to include all engine, electrical, hydraulic, and power train system knowledge, and the troubleshooting of these systems.
All applicants should be familiar with time requirements to perform specific jobs.
Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
Consistently achieve set flat rates on work orders.
Possess good written, oral and listening skills, and strong problem solving skills.
Leadership training preferred but not required.
Ability to work well within a team environment.
Applicant must be a Service B classification or above and show the ability to work with Ag and Heavy equipment customers.
ndividual must meet driver insurability standards.
ID: 2014-1259
Job Locations: US-ND-Grand Forks
Category: Service
Shift: ..
Hours: ..

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