Customer Service Representative
3.
6 Grand Forks, ND Grand Forks, ND Part-time Part-time From $18 an hour From $18 an hour 4 days ago 4 days ago 4 days ago Job Title:
Customer Service Representative Job Summary Customer Service Representatives are responsible for assisting customers with their banking needs.
This position shall provide exceptional service to all clients and inform customers of bank products that meet their specific financial needs.
They interact with customers on a daily basis, answering questions about products and services, resolving issues and building relationships that help maintain long-term customer loyalty.
Essential Duties and Responsibilities Process transactions such as deposits, withdrawals or loan payments on behalf of customers.
Communicate with customers to resolve issues or concerns regarding products or accounts, such as address changes, check orders and checkbook reconciliation.
Provide information about bank products and services to current and potential clients.
Review and explain transactions posted to customers' accounts.
Assist with Debit card inquiries.
Assist with Digital Banking inquiries.
Greet walk-in customers and answer incoming telephone calls in a friendly, professional manner and direct them to the proper department/person.
Assist customers with opening and closing deposit accounts as well as opening, closing and accessing safe deposit boxes.
Maintain appropriate cash level in assigned drawer and balance daily.
Maintain the highest level of confidentiality with all information obtained.
Understand and comply with banking laws and regulations along with First State Bank policies and procedures.
Promote the bank's products and services.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Perform as a team member in allocating and coordinating work flow.
Participate in ongoing training.
Other duties as assigned.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required, the physical demands and work environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR
Experience:
o High school diploma or equivalent required o Post high school education preferred o 2-3 years banking experience or equivalent work experience preferred Detail oriented with a high degree of accuracy.
Mathematical skills.
Self-starter with an ability to work independently.
Strong communication and organizational skills.
Ability to work in a fast-paced environment and under pressure as needed.
The ability to make sound decisions.
This may include making decisions regarding customer transactions and the ability to think through and rationalize decisions.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to communicate effectively with others, stand and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects.
The employee is frequently required to walk, sit and to reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds.
This position requires the ability to review detailed documents and read computer screens.
This position requires o review detailed documents and read Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment requires appropriate interaction with others.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level or work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Type:
Part-time Pay:
From $18.
00 per hour Expected hours:
24 - 30 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Grand Forks, ND Grand Forks, ND Part-time Part-time From $18 an hour From $18 an hour 4 days ago 4 days ago 4 days ago Job Title:
Customer Service Representative Job Summary Customer Service Representatives are responsible for assisting customers with their banking needs.
This position shall provide exceptional service to all clients and inform customers of bank products that meet their specific financial needs.
They interact with customers on a daily basis, answering questions about products and services, resolving issues and building relationships that help maintain long-term customer loyalty.
Essential Duties and Responsibilities Process transactions such as deposits, withdrawals or loan payments on behalf of customers.
Communicate with customers to resolve issues or concerns regarding products or accounts, such as address changes, check orders and checkbook reconciliation.
Provide information about bank products and services to current and potential clients.
Review and explain transactions posted to customers' accounts.
Assist with Debit card inquiries.
Assist with Digital Banking inquiries.
Greet walk-in customers and answer incoming telephone calls in a friendly, professional manner and direct them to the proper department/person.
Assist customers with opening and closing deposit accounts as well as opening, closing and accessing safe deposit boxes.
Maintain appropriate cash level in assigned drawer and balance daily.
Maintain the highest level of confidentiality with all information obtained.
Understand and comply with banking laws and regulations along with First State Bank policies and procedures.
Promote the bank's products and services.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Perform as a team member in allocating and coordinating work flow.
Participate in ongoing training.
Other duties as assigned.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required, the physical demands and work environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR
Experience:
o High school diploma or equivalent required o Post high school education preferred o 2-3 years banking experience or equivalent work experience preferred Detail oriented with a high degree of accuracy.
Mathematical skills.
Self-starter with an ability to work independently.
Strong communication and organizational skills.
Ability to work in a fast-paced environment and under pressure as needed.
The ability to make sound decisions.
This may include making decisions regarding customer transactions and the ability to think through and rationalize decisions.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to communicate effectively with others, stand and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects.
The employee is frequently required to walk, sit and to reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds.
This position requires the ability to review detailed documents and read computer screens.
This position requires o review detailed documents and read Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment requires appropriate interaction with others.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level or work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Type:
Part-time Pay:
From $18.
00 per hour Expected hours:
24 - 30 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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