Customer Support Specialist
Grand Forks, ND Grand Forks, ND Estimated:
$35.
2K - $44.
6K a year Estimated:
$35.
2K - $44.
6K a year 8 days ago 8 days ago 8 days ago Who We're Looking For:
Are you a friendly, people-person who believes in above-and-beyond customer care? Is following 'The Golden Rule' of treating others with kindness your personal mantra? Do you love working one-on-one with new people to help them with their shiny new toys (our tools and equipment!)? Looking for work-life balance such as having most evenings, major holidays, and weekends off? Do you want to work for a company that treats their team like family with great pay and benefits, along with numerous career growth opportunities? If so, do your best work with Acme Tools in Grand Forks, ND, a premier retailer of tools and equipment, as a Customer Support Specialist! About Acme Tools:
Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with ten locations in North Dakota, Minnesota, and Iowa.
In 1999, Tool Crib of the North, Acme's catalog, and internet division, was acquired by Amazon.
com.
After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online.
We pride ourselves on having a growing, innovative eCommerce department with a start-up like atmosphere, which will allow you to create and execute strategies with freedom and approach projects in creative ways.
You'll Enjoy Our:
Work-Life Balance On-The-Job Training Professional Development Training & Programs Competitive Pay & Annual Performance-Based Increase Opportunities Generous PTO Paid Holidays - we are closed the 6 major holidays of the year Maternity Leave (partially paid through company paid short-term disability!) Work environment where everyone strives to do their best work and can see their impact on the company Generous Employee Discounts We Also Provide:
Various Medical, Dental, & Vision Insurance Plans To Fit Any Lifestyle & Family Supplemental Health Insurance Add-On Programs Medical & Dependent Care Flexible Spending Accounts 100% Company-Paid Short- & Long-Term Disability Insurance 401(k) Program & Company Matching Life Insurance What You'll Take Ownership Of:
Answering incoming customer calls and emails Providing information on product features and specifications, and keying order information.
Assisting with post-sale customer service by providing order statuses and tracking information, as well as facilitating returns Cross-communication with other departments and manufacturers to provide information and answer customer questions Continuing education of new and current products carried by Acme Tools through team activities and vendor training Other opportunities as assigned Need-To-Haves:
Previous customer service experience Strong active listening skills and the ability to understand concerns Technically savvy with the ability to learn and navigate new software quickly Organizational skills and the ability to multi-task, prioritize, and problem solve Excellent communication skills - verbal, interpersonal, and written A solid track record of punctuality Must have availability of periodic Saturdays and overtime availability Love-To-Haves:
Previous call center experience Bonus points for tool and equipment industry knowledge Employment offers are contingent on drug-screen and background check.
Acme Tools is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees.
Small Town Friendliness.
Big City Amenities.
Find out why living in Grand Forks is way cooler than you think at www.
grandforksiscooler.
com #AcmeToolsIsHiring.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
2K - $44.
6K a year Estimated:
$35.
2K - $44.
6K a year 8 days ago 8 days ago 8 days ago Who We're Looking For:
Are you a friendly, people-person who believes in above-and-beyond customer care? Is following 'The Golden Rule' of treating others with kindness your personal mantra? Do you love working one-on-one with new people to help them with their shiny new toys (our tools and equipment!)? Looking for work-life balance such as having most evenings, major holidays, and weekends off? Do you want to work for a company that treats their team like family with great pay and benefits, along with numerous career growth opportunities? If so, do your best work with Acme Tools in Grand Forks, ND, a premier retailer of tools and equipment, as a Customer Support Specialist! About Acme Tools:
Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with ten locations in North Dakota, Minnesota, and Iowa.
In 1999, Tool Crib of the North, Acme's catalog, and internet division, was acquired by Amazon.
com.
After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online.
We pride ourselves on having a growing, innovative eCommerce department with a start-up like atmosphere, which will allow you to create and execute strategies with freedom and approach projects in creative ways.
You'll Enjoy Our:
Work-Life Balance On-The-Job Training Professional Development Training & Programs Competitive Pay & Annual Performance-Based Increase Opportunities Generous PTO Paid Holidays - we are closed the 6 major holidays of the year Maternity Leave (partially paid through company paid short-term disability!) Work environment where everyone strives to do their best work and can see their impact on the company Generous Employee Discounts We Also Provide:
Various Medical, Dental, & Vision Insurance Plans To Fit Any Lifestyle & Family Supplemental Health Insurance Add-On Programs Medical & Dependent Care Flexible Spending Accounts 100% Company-Paid Short- & Long-Term Disability Insurance 401(k) Program & Company Matching Life Insurance What You'll Take Ownership Of:
Answering incoming customer calls and emails Providing information on product features and specifications, and keying order information.
Assisting with post-sale customer service by providing order statuses and tracking information, as well as facilitating returns Cross-communication with other departments and manufacturers to provide information and answer customer questions Continuing education of new and current products carried by Acme Tools through team activities and vendor training Other opportunities as assigned Need-To-Haves:
Previous customer service experience Strong active listening skills and the ability to understand concerns Technically savvy with the ability to learn and navigate new software quickly Organizational skills and the ability to multi-task, prioritize, and problem solve Excellent communication skills - verbal, interpersonal, and written A solid track record of punctuality Must have availability of periodic Saturdays and overtime availability Love-To-Haves:
Previous call center experience Bonus points for tool and equipment industry knowledge Employment offers are contingent on drug-screen and background check.
Acme Tools is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees.
Small Town Friendliness.
Big City Amenities.
Find out why living in Grand Forks is way cooler than you think at www.
grandforksiscooler.
com #AcmeToolsIsHiring.
Estimated Salary: $20 to $28 per hour based on qualifications.
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